Credo Bank has obtained international accreditation in customer protection
Credo Bank has obtained the SMART Campaign Customer Protection Certificate for another two years. As a financial organization with high social responsibility, for the Bank it is a strategically important recognition at the international level . The Certificate once again emphasizes that customer protection is one of the high-priorities for the company.
The Smart Campaign Certificate means that Credo Bank is in accordance with customer protection seven basic principles:
1. Appropriate product design and delivery
2. Prevention of over-indebtedness
3. Transparency
4. Responsible pricing
5. Fair and respectful treatment of clients
6. Privacy of client data
7. Mechanisms for complaint resolution
The Bank received the Customer Protection Certificate in 2016 and according to the requirement, the company has to be re-evaluated after 2 years of the receipt of the certificate, in order to extend the certificate term for the next two years. Credo Bank successfully completed this assessment in December 2018.
CEO of Credo Bank Zaal Pirtskhelava stated: “We are pleased, that Credo Bank maintained Smart Campaign certificate. Customer protection is an important part of our social responsibility. This is the reason why it is strategically important for Credo Bank having customer protection certificate”.
About Smart Campaign
The Smart Campaign was founded in 2008 and is one of the most comprehensive international certifications in customer protection in the financial sector. More than 5000 organizations, associations, investors, donors and individuals endorse customer protection principals. At this stage, only 100 financial institutions have obtained the certificate
About Credo Bank
Credo Bank is the leading bank on Georgian microfinance market in terms of countrywide presence and number of clients. It operates 68 branches and supports up to 280 thousand customers across Georgia. The bank’s mission is to provide sustainable financial services to micro, small and medium businesses, with a preference for rural activities and those businesses that create income and employment opportunities. Credo Bank is owned by consortium of international shareholders, the social impact investors - Access Microfinance Holding AG, ResponsAbility Investment Management AG and Triodos Investment Management BV.
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